Delivery Information

Orders are sent via Australia Post (standard service).

Delivery is on business days and not on weekends or public holidays.

* Please note: During sale or promotional events, delivery may take longer than the typical stated delivery times above.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, floods, bushfires, train derailments etc.).

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

Your order will be despatched pending credit card authorisation, verification and availability of stock.

East-West Rail Line Closure

February 2026

Australia Post has advised us that floods across Western Australia may result in delays to delivery orders across the state. Currently, most impacts are due to the East-West Rail Line closure which effects Western Australia and the eastern states, and the line has been closed as a result. With more severe weather forecast, the line may remain closed for several days.

We apologise for any inconvenience.

For current updates on potential delivery delays, please check the Australia Post website for more information.

Orders are sent via Australia Post Express delivery.

Delivery is on business days and not on weekends or public holidays.

* Please note: During sale or promotional events, delivery may take longer than the typical stated delivery times above.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, floods, bushfires, train derailments etc.).

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

Your order will be despatched pending credit card authorisation, verification and availability of stock.

East-West Rail Line Closure

February 2026

Australia Post has advised us that floods across Western Australia may result in delays to delivery orders across the state. Currently, most impacts are due to the East-West Rail Line closure which effects Western Australia and the eastern states, and the line has been closed as a result. With more severe weather forecast, the line may remain closed for several days.

We apologise for any inconvenience.

For current updates on potential delivery delays, please check the Australia Post website for more information.

Orders are sent via Australia Post (standard service).

Delivery is on business days and not on weekends or public holidays.

* Please note: During sale or promotional events, delivery may take longer than the typical stated delivery times above.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, floods, bushfires, train derailments etc.).

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery.

Your order will be despatched pending credit card authorisation, verification and availability of stock.

Orders are sent via Australia Post and their international local delivery partners.

Delivery is on business days and not on weekends or public holidays.

* Please note: During sale or promotional events, delivery may take longer than the typical stated delivery times above.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, floods, bushfires, train derailments etc.).

Your order will be despatched pending credit card authorisation, verification and availability of stock.

You are transacting with Just Group in Australia. To shop the New Zealand website with local delivery options, please click the relevant brand: Dotti NZ, Jacqui E NZ, Jay Jays NZ, Just Jeans NZ or Portmans NZ

All prices in our online store are in Australian dollars.

• The prices within the online store DO NOT include any relevant overseas customs duties, clearance or handling charges and other customs or import charges that you may incur.
• Any such additional charges will depend on the value of your order, and will be on top of the price. You can use the NZ Customs Service online estimator to estimate what, if any, duties you may need to pay.
• To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.