Delivery Information

Delivery Times

• Metro Areas: 3–7 business days
• WA, NT & Regional Areas: 7–10 business days

All orders are delivered via Australia Post (standard service).

Delivery occurs on business days only, excluding weekends and public holidays.

Please note: Delivery may take longer during sale and promotional events or due to unforeseen circumstances outside our control, such as extreme weather or postal disruptions.

Order Dispatch

Orders will be dispatched once payment has been authorised, verified and stock availability confirmed.

Safe Drop Delivery

If no one is available to receive your order, Australia Post will leave it in a safe place where possible.

If a safe location is unavailable, a collection card will be left advising where you can collect your parcel.

Delivery Times

• 1–3 business days

All orders are delivered via Australia Post Express.

Delivery occurs on business days only, excluding weekends and public holidays.

Please note: Delivery may take longer during sale and promotional events or due to unforeseen circumstances outside our control, such as extreme weather or postal disruptions.

Order Dispatch

Orders will be dispatched once payment has been authorised, verified and stock availability confirmed.

Safe Drop Delivery

If no one is available to receive your order, Australia Post will leave it in a safe place where possible.

If a safe location is unavailable, a collection card will be left advising where you can collect your parcel.

Delivery Times

• 4–7 business days

All orders are delivered via Australia Post and its international delivery partners.

Delivery occurs on business days only, excluding weekends and public holidays.

Please note: Delivery may take longer during sale and promotional events or due to unforeseen circumstances outside our control, such as extreme weather or postal disruptions.

Order Dispatch

Orders will be dispatched once payment has been authorised, verified and stock availability confirmed.

Shopping from New Zealand

You are shopping with Just Group Australia, and all prices are displayed in Australian dollars (AUD).

To shop directly from our New Zealand websites with local delivery options, select your preferred brand:

Dotti NZ | Jacqui E NZ | Jay Jays NZ | Just Jeans NZ | Portmans NZ

Customs Duties & Import Charges

Prices displayed on our Australian website do not include any applicable New Zealand customs duties, clearance fees, handling charges or other import costs.

• Additional charges: Any applicable customs duties or import fees are the customer's responsibility and will be charged in addition to the order total.
• Estimating costs: You can use the NZ Customs Service online estimator to check whether additional duties or charges may apply.
• Customs declarations: In accordance with Australian export regulations, we must declare the exact value of all items and classify them as merchandise. Orders cannot be declared as gifts, even when purchased for a gift recipient.

Delivery Times

• International Delivery: 5–9 business days
• Delivery Cost: $30.00 AUD

All orders are delivered via Australia Post and its international delivery partners.

Delivery occurs on business days only, excluding weekends and public holidays.

Please note: Delivery may take longer during sale and promotional events or due to unforeseen circumstances outside our control, such as extreme weather or postal disruptions.

Delivery Locations

International delivery is available to the following countries:

Europe

• Hungary
• Monaco
• United Kingdom

North America

• Canada

Middle East

• Israel
• Pakistan
• Saudi Arabia
• United Arab Emirates

Africa

• South Africa

Asia Pacific

• Brunei
• China
• Hong Kong S.A.R. of China
• Japan
• Malaysia
• Taiwan
• Vanuatu
• Vietnam

Order Dispatch

Orders will be dispatched once payment has been authorised, verified and stock availability confirmed.

International Orders & Customs

You are shopping with Just Group Australia, and all prices are displayed in Australian dollars (AUD).

Prices do not include any applicable overseas duties (including import GST/VAT), clearance fees, handling charges or other customs or import costs.

• Additional charges: Any applicable duties, taxes or import fees are the customer's responsibility and may be charged in addition to the order total. Please check with your local customs authority for further information.
• Estimating costs: You can use the NZ Customs Service online estimator to check whether additional duties or charges may apply.
• Customs declarations: In accordance with Australian export regulations, we must declare the exact value of all items and classify them as merchandise. Orders cannot be declared as gifts, even when purchased for a gift recipient.